![]() What to do if you’re having trouble charging a virtual credit card If you don't see this information, contact your connectivity provider for assistance. If you use a property management system or channel manager, you can find your VCCs under each reservation’s payment details. You’ll need to log in with admin access or an account that has appropriate access rights to be able to see card details. You can also see all your available VCCs by clicking Finance, then Virtual cards management. Charge the room or unit rate the guest has paid.Enter the VCC’s details using your POS system.Click the guest’s name or reservation number.Log in to the Extranet and click Reservations.To charge a virtual credit card (VCC), follow these steps: Your payment service provider may charge you a fee for using a virtual credit card. You can charge a VCC multiple times until it has zero balance left.Otherwise, you’ll be able to charge it one day after check-in. For all other reservations, you can charge the VCC when the reservation becomes at least 90% non-refundable as long as you’re eligible for the early VCC activation feature. For non-refundable bookings, this is the same date as the booking date. Every new VCC you receive will be activated according to the reservation policy.Each VCC has a unique card number, expiration date, and CVC. We’ll send you a new VCC for every new booking you receive that’s payable via Payments by.You can see all activated VCCs on the Reservations page and the Virtual cards management page, where you’ll also see all VCCs that still need to be charged or refunded.We’ll send you a reminder after the check-out date, and you’ll be able to see all your uncharged cards in the Extranet by clicking Finance and selecting Virtual cards management. After this period, you'll lose access to the funds and we won’t reissue a new VCC for the reservation. All VCCs must be charged within 12 months of the check-out date.Based on the activation date, you can enter the VCC details in your point of sale (POS) system and charge it the same way you would any other credit card for payment.We’ll send you a notification email along with the activation date. You’ll receive payments from your VCC on the Extranet.Here are a few things to keep in mind about how we’ll send you payments from VCCs, how to charge them, and how long they remain valid: VCCs are available to all partners in countries that have Payments by. We then load that payment onto a VCC that you can charge like a regular credit card. If guests choose to pay online, they can do so using their preferred payment method. Virtual credit cards (VCC) are a payment option we offer to streamline the booking process for guests. How virtual credit cards work with cancellations, no-shows, and modifications.What to do if you’re having trouble charging a virtual credit card.
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